Overview

Our cancellation policy is designed to be fair to both guests and hosts. It outlines the terms under which refunds may be provided and the process for handling cancellations.

  1. Types of Cancellation Policies:
    • Flexible: Full refund for cancellations made up to 24 hours before check-in.
    • Moderate: Full refund for cancellations made up to 5 days before check-in.
    • Strict: 50% refund for cancellations made up to 1 week before check-in, no refund within 7 days of check-in.
    • Non-Refundable: No refunds regardless of the cancellation timing.
  2. Time Frames and Refunds:

    3. To be eligible for a refund, cancellations must be made before the specified deadline for your booking type. Refunds will be processed within 7 business days of the cancellation request.

  3. Partial Cancellations:

    4. If you need to shorten your stay, please contact us. Partial cancellations may be subject to fees, and refunds will be prorated based on the remaining nights.

  4. No-Show Policy:

    5. If you do not check in on your scheduled arrival date and have not contacted us, your reservation will be considered a no-show, and no refund will be provided.

  5. Special Circumstances:

    6. For cancellations due to emergencies such as natural disasters or serious health issues, please provide relevant documentation. We will assess each case individually to determine if a refund is applicable.

  6. Host-Initiated Cancellations:

    7. If a host cancels your booking, you will receive a full refund. Additionally, our team will assist you in finding alternative accommodation.

  7. Requesting a Cancellation:

    8. To request a cancellation, log in to your account and follow the cancellation process outlined in your booking confirmation. For assistance, contact our customer service team.

  8. Policy Enforcement:

    9. Repeated cancellations may result in account suspension or other penalties to ensure a reliable experience for all users.

  9. Contact Information:

    10. For any questions or issues regarding cancellations, please contact our customer service at:

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    stayverse@gmail.com
    STAYVERSE PVT LTD(T-TBI), G3B, Ground Floor, Thejaswani building,
    Technopark Campus, Kariyavattom, Trivandrum.